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Here are some frequently asked questions to enhance your customer experience. Your feedback is highly valued, and if you have any inquiries, please reach out to us via email at support@excellentpick.co.uk or through text at +447369285630.
Delivery
Q: Where do you ship from?
A: Our suppliers have a warehouse in the UK. As products may be dispatched from different locations, expect separate shipments for items ordered together, given the specialization of various factories.
Q: How much is the shipping fee?
FOR UK CUSTOMERS
- Shipping is free for orders over £25.
- For orders below £24.99, there's a £2.49 delivery charge.
- Express delivery, priced at £4.49, typically takes 1-2 working days due to our enhanced, faster service.
Note: High-value products will be sent via UPS next day.
FOR US CUSTOMERS
|
Weights in |
GBP |
USD |
|
1-100 |
£6.00 |
$7.62 |
|
101-200 |
£7.00 |
$8.89 |
|
201-300 |
£8.00 |
$10.16 |
|
301-400 |
£9.00 |
$11.43 |
|
401-500 |
£10.00 |
$12.70 |
|
501-600 |
£11.00 |
$13.97 |
|
601-700 |
£12.00 |
$15.24 |
|
701-800 |
£13.00 |
$16.51 |
|
801-900 |
£14.00 |
$17.78 |
|
901-1000 |
£15.00 |
$19.05 |
|
1001-1100 |
£16.00 |
$20.32 |
|
1101-1200 |
£17.50 |
$22.23 |
|
1201-1300 |
£18.50 |
$23.50 |
|
1301-1400 |
£19.50 |
$24.77 |
|
1401-1500 |
£20.50 |
$26.04 |
|
1501-1600 |
£21.50 |
$27.31 |
|
1601-1700 |
£22.50 |
$28.58 |
|
1701-1800 |
£23.50 |
$29.85 |
|
1801-1900 |
£24.50 |
$31.12 |
|
1901-2000 |
£25.50 |
$32.39 |
|
2001 - 20KG |
£30.00 |
$38.10 |
Q: How long until my items arrive?
A: Shipping time for our UK customers is approximately 2-3 business days.
We use DHL Tracked for the delivery of all orders to our customers in the United States. Our goal is to ensure delivery within 2-4 working days, subject to customs clearance.
Q: What's the maximum waiting time for an item?
A: For UK customers, shipping time is around 2-3 business days. If you haven't received your item(s) within 7 business days, contact us at support@excellentpick.co.uk for a replacement or refund.
Order and Delivery Tracking
Q: When will I receive a tracking number?
A: Orders placed by 1 PM are dispatched on the same day, with a tracking number sent via email.
Q: Where can I place an order?
A: Orders can be placed only from the UK and US.
Q: In which currency will I be charged?
A: We process orders in GBP and USD, based on your cart's currency. PayPal transactions will be in GBP and USD at the latest exchange rate.
Q: Will I receive a confirmation number?
A: Yes, all customers receive an order number. Contact us at support@excellentpick.co.uk if you don't receive one within 24 hours.
Q: Who can I contact for order issues?
A: Reach out to support@excellentpick.co.uk or text +447369285630 for any inquiries.
General
Q: What are special orders?
A: Special orders include sports memorabilia such as signed shirts, gloves, and shoes by players.
Q: How do I know special orders are genuine?
A: Special orders always come with a photographic certificate of authenticity, clearly indicated in our product description.
Q: What sizes are the signed shirts and shoes?
A: Due to size variety, individual sizes aren't listed. Wearing signed memorabilia is not recommended to preserve the signature.
Q: Where is your company located?
A: Registered in England and Wales with the number 13513400. Our address is 85 Great Portland Street, First Floor, London, W1W 7LT. Contact us at support@excellentpick.co.uk or text +447369825630.
Payment
Q: How can I pay?
A: We accept all major credit and debit cards (Visa, Mastercard, Amex) and PayPal.
Q: Is checkout safe and secure?
A: Rest assured, all purchases on this site are safe and secure.
Privacy
Q: Will my email be sold if I enter it?
A: We do not sell customer information. Emails are strictly used for follow-up and to send newsletters, promotions, and discount coupons.