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Royal Mail's recommended posting deadlines are as follows: For Royal Mail Tracked 48, the last date is Monday, 18 December, and for Royal Mail Tracked 24, it is Wednesday, 20 December
Royal Mail's recommended posting deadlines are as follows: For Royal Mail Tracked 48, the last date is Monday, 18 December, and for Royal Mail Tracked 24, it is Wednesday, 20 December

FAQ

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@excellentpick.co.uk or text 07369285630.

 

Delivery


Q. Where do you ship from?
A. Our suppliers has a warehouse in the UK. Since the products may be shipped from different location, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
 
Q. How much do we charge for shipping?
A. The shipping service is free for all orders over £15. Please see below the breakdown of delivery charges
  • lesser than £9.99 - £2.99 for delivery
  • £10 - £14.99 - £1.49 for delivery
  • £15 and above - Free delivery

In addition, we charge, £4.49 for express delivery, which usually delivers within 1-2 working days.

We have improved our shipping service with faster, more reliable delivery, which means the price is higher than a standard delivery.

Please note: High value products will be dispatched through UPS next day.

Q. How long will it take for my items to arrive?

A. Shipping time for our UK customers is about 2-3 business days. Shipping times vary from product-to-product; based on demand and shipping location.
 
Q. What is the maximum waiting time for an item to be received?
A. Shipping time for our UK customers is about 2-3 business days. If your item(s) is not received within 7 business days, please contact us, at support@excellentpick.co.uk. We will send replacement item or refund your money as soon as possible.
 

Order and Delivery Tracking

 
Q. How long will it take to receive a tracking number?
A. If you have placed an order by 1PM, we will dispatch the item on the same day. We will send an email with tracking number on the same day of dispatch.
 
Q. Where can I place an order from?
A. You can place an order only from the UK.
 
Q. Which currency will I be charged in?
A. We process orders only in GBP based on the currency with which you add products to your cart. If you complete your checkout via PayPal, then you will checkout using GBP currency converted at the latest exchange rate automatically.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us (support@excellentpick.co.uk) if you don't receive one within 24 hours.

 
Q. Who can I contact if I have a problem with my order?
A. All enquiries can be forwarded to support@excellentpick.co.uk or send a text message to 07369285630

General

 
Q. What are special orders?

A. Sports memorabilia of Shirts, Gloves and Shoes, which are originally signed by players are special orders.

 

Q. How do I know the special orders are real?
A. These special orders are always coming with photographic certificate of authenticity. Our product description clearly indicates it. It is always real.

 

Q: What sizes are the signed shirts?

A. As a result of the wide variety of sizes in our signed shirts, we don't list the individual sizes on our website. It is not recommended to wear signed memorabilia because it will most likely damage the signature.

 

Q: What sizes are the signed shoes?

A. As a result of the wide variety of sizes in our signed shoes, we don't list the individual sizes on our website. It is not recommended to wear signed memorabilia because it will most likely damage the signature. 

 

Q. Where is you company located?
A. Our company registered in England and Wales. Our registered number is, 13513400. Registered address is, 85 Great Portland street, First Floor, London, W1W 7LT. 

If you would like to contact us, please email directly to support@excellentpick.co.uk or text 07369825630.

 

Payment

 
Q. How can I pay?
A. We accept all Major Credit and Debit Cards: Visa, Mastercard, Amex and also Paypal

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.

Privacy

 
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.