Shipping Policy

Welcome to Excellent Pick's Shipping Policy, where we aim to provide clarity and convenience in getting your orders to you. Below, you'll find information on our shipping methods, processing times, and delivery estimates.

1. Royal Mail 48 Hours:

For orders less than £9.99: £2.99
For orders between £10 and £14.99: £1.49
For orders over £15: FREE
Estimated delivery time: Usually delivered within 2 to 3 business days

2. Royal Mail 24 Hours:

For all orders: £4.49
Estimated delivery time: Usually delivered within 1 to 2 business days

3. UPS Next Day Delivery (High Value Orders):

For all qualifying orders: FREE
Estimated delivery time: Usually delivered within 1 to 2 business days

4. UPS Delivery (Special Orders):

For all qualifying Special Orders: FREE
Special Orders require additional manual work to ensure product authenticity.
Estimated processing time: Expect it to take 5 business days to be ready.
Estimated delivery time after processing: Usually delivered within 1 to 2 business days

Please note:

Orders are processed and shipped only on business days (Monday to Friday).
Orders placed by 1 PM every day (except weekends and bank holidays) will be processed on the same day.
Orders placed after 1 PM, as well as those placed on weekends and bank holidays, will be processed on the next available business day.
Delivery times are approximate and may vary based on your location and external factors, including carrier delays.
Special Orders require additional processing time due to the need for manual work to ensure authenticity.
We do not currently offer international shipping.

For any questions or additional assistance regarding shipping, please don't hesitate to contact our customer support team. We are committed to providing you with excellent service and ensuring a seamless shopping experience. Thank you for choosing Excellent Pick!

Delivery

Where do you ship from?
Our suppliers has a warehouse in the UK. Since the products may be shipped from different location, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

How long will it take for my items to arrive?

Shipping time for our UK customers is about 2-3 business days. Shipping times vary from product-to-product; based on demand and shipping location.

What is the maximum waiting time for an item to be received?

Shipping time for our UK customers is about 2-3 business days. If your item(s) is not received within 7 business days, please contact us, at support@excellentpick.co.uk. We will send replacement item or refund your money as soon as possible.

Order and Delivery Tracking

How long will it take to receive a tracking number?
If you have placed an order by 1PM, we will dispatch the item on the same day. We will send an email with tracking number on the same day of dispatch.

Where can I place an order from?
You can place an order only from the UK.

Which currency will I be charged in?
We process orders only in GBP based on the currency with which you add products to your cart. If you complete your checkout via PayPal, then you will checkout using GBP currency converted at the latest exchange rate automatically.

Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us (support@excellentpick.co.uk) if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?
All enquiries can be forwarded to support@excellentpick.co.uk or send a text message to 07369285630